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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joshua Murray

August 1, 2025

5  out of  5
rating by Joshua Murray
"I can’t say enough good things about my experience with Bill Coles State Farm, especially thanks to Becca. From the very first call, she was incredibly friendly, patient, and knowledgeable. She took the time to understand my situation, explained all my options clearly, and made switching over effortless. If you’re frustrated with your current insurance provider and want someone who truly cares about helping you, I highly recommend reaching out to Becca. She goes above and beyond to make sure you’re taken care of. Five stars all the way – I’d recommend her to anyone!"
We responded:
"Thank you Josh, really appreciate the review. Becca is really good at doing what is right for our clients and people just looking to switch. Welcome to our agency!"
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Richard Seel

July 23, 2025

5  out of  5
rating by Richard Seel
"Shellene is awesome. Bill you need to give her a raise!!! R Seel"
We responded:
"Thank you Richard for leaving this review and we also think she is awesome especially at helping out our auto, home and life insurance clients. A raise is definitely in her future :)"
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Vanessa McCann

July 7, 2025

5  out of  5
rating by Vanessa McCann
"I had Becca as my agent and she was extremely kind and helpful. She helped me find more than I was expecting for what would fit best for me personally. She went out of her way to help as much as she could and was really quick at responding. Thank you!"
We responded:
"Thank you Vanessa for publicly telling everyone how great Becca is as an agent in my office. She really does try to get the best value for the best price on home Auto Life and any other insurance we can help with. "
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Matthew Bell

June 19, 2025

5  out of  5
rating by Matthew Bell
"Bill Coles is amazing to work with. Very knowledgeable and professional. He understands his industry very well and will make sure you get the best product for the best price. Highly recommend Bill Coles!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Jackson Clement

June 12, 2025

5  out of  5
rating by Jackson Clement
"Bill isn’t just an agent—he’s a trusted partner who knows each of his customers by name and treats them like family. Always accessible and incredibly responsive, Bill ensures no question goes unanswered. His team mirrors his commitment to excellence: well-trained, thoughtful, and empowered to resolve any issue with the same care and precision Bill himself would provide. Step into his office and you’ll find a group of professionals who are not only sharp and capable but also genuinely kind and eager to help."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Aaron Augat

June 12, 2025

5  out of  5
rating by Aaron Augat
"For years, Bill and his team have provided incredible service. I've personally experienced how much of a difference having a dedicated agent makes. When my insurance transitioned to Farmers, Bill didn't just meet expectations – he exceeded them by saving me a considerable amount on my premiums! The ability to directly connect with him, instead of a faceless automated system, is a huge advantage. This was especially evident when I had my first accident; Bill was my immediate point of contact and his clear instructions were exactly what I needed. If you're looking for top-tier service and real savings, you won't regret choosing Bill!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Cameron Clanton

May 23, 2025

5  out of  5
rating by Cameron Clanton
"Bills team has been excellent State Farm saved me a bunch of money."
We responded:
"Thank you so much Cameron. It is a pleasure to help you with your insurance and keep saving you money."
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Jason Nackos

May 8, 2025

5  out of  5
rating by Jason Nackos
"We recently acquired life insurance policies through Bill Coles, and he was great to work with. He helped us throughout the process and kept us informed. I highly recommend his State Farm office."
We responded:
"Thank you so much Jason. We really appreciate it when our clients are willing to put their experience online. We love helping people with their life insurance or we call love insurance ❤️"
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Emily Hansen Curfew

April 8, 2025

5  out of  5
rating by Emily Hansen Curfew
"We live in south Saratoga Springs, and our primary insurance company of 20 years, USAA, abruptly told us they will not cover home insurance in our area anymore due to fires. After looking on the local Facebook page (and Google reviews), I saw Bill Coles/State Farm over and over again. I reached out to 3 other recommended agents/agencies ... And got a lot of great feedback and varying quotes. Bill’s explantations and suggested terms was very helpful and not pushy at all. His prices were the best as well, especially bc we ended up moving all of our other insurance policies from USAA to bundle for a phenomenal deal. Bill’s manner is friendly and knowledgeable and he offered to let our family use his company’s Top Golf membership for special occasions. And we did just that last night celebrating our wedding anniversary with our 3 kids. We had a blast!! Thank you Bill!!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! And I am glad you had a great experience using our Top Golf pass :)"
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Moroni Gois

April 3, 2025

5  out of  5
rating by Moroni Gois
"We've been using this insurance agency since 2014 when we moved from Brazil. They have been incredibly patient and friendly. Their guidance and support over the years has made what could have been a confusing process much easier to navigate. Highly recommend their professional and personalized service!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jeanne O'Connor

April 3, 2025

5  out of  5
rating by Jeanne O'Connor
"Best agency!"
We responded:
"Thank you so much for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Tony Walker

March 25, 2025

5  out of  5
rating by Tony Walker
"Friendly and affordable rates. Staff is reliable and responsive to my needs"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Heidi Whitney

March 25, 2025

5  out of  5
rating by Heidi Whitney
"I had an awesome experience working with Bill from State Farm . I loved that I had someone I could ask any questions to have their direct phone number and I got a much lower quote than the company I was using. The process to switch over was easy and stream less. I will definitely always stick to State Farm!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Nate Watson

March 24, 2025

5  out of  5
rating by Nate Watson
"Jordan is so easy to work with. One call and he gets it all done. State Farm’s service to us has been exceptional, especially after a flood in our home. Can’t say enough good about the Cole’s State Farm team."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Josh Pettitt

March 6, 2025

5  out of  5
rating by Josh Pettitt
"These guys are awesome! Very willing to spend time with you and help you understand the ins and outs of insurance and financial investments. They also have some awesome perks 🔥🏌️"
We responded:
"Thank you Josh for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. :)"
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Jean Gutierrez

March 4, 2025

5  out of  5
rating by Jean Gutierrez
"What a nice group of people!!! I have had the pleasure of talking with 2 associates and they were great. Today Brock helped me make some life saving changes to my auto situation. Insurance is a necessary evil that we all have to deal with but he was so pleasant and accommodating to this elderly woman that I feel like I have a new friend Or surrogate grandson. Thx Brock"
We responded:
"We’re thankful for your feedback Jean! It’s our pleasure to assist you with your Auto insurance needs. If there is anything else we can do to help, please let us know!"
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Linda Madsen

March 4, 2025

5  out of  5
rating by Linda Madsen
"Becca just made my day helping me change my Farmers Insurance to State Farm! Not only did she save me money but was able to do it with more coverage! Becca was very knowledgeable and a joy to work with!! Thanks Becca and the team @ Bill Coles State Farm!🥰"
We responded:
"Thank you, Linda! It makes our day to know you are happy with what Becca was able to do with your insurance needs. The whole team is here to help! :)"
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Z- Star

February 28, 2025

5  out of  5
rating by Z- Star
"Highly recommend Bill Coles and Gwendolyn they are great to work with finding great coverage for a reasonable price even with a young driver, compared to who I was with, I now will paying about half of what I was with an extra vehicle and a young driver. Best rates I've found."
We responded:
"Hi Z star, thank you so much for this review of my office and Gwen. All my team members are trained to do the best they can to get our clients the best price and the best value. Especially with young drivers. "
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Denise DeWitt

February 13, 2025

5  out of  5
rating by Denise DeWitt
"I had a great experience working with Chalene with State Farm! She was very knowledgeable, thorough, and answered all my questions. I am very glad I decided to change my insurance to their office!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Klay Kunzler

February 12, 2025

5  out of  5
rating by Klay Kunzler
"Great office and employees to work with! Always fast and always helpful. I’ve never had any issues or complaints!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Morgan Stocksdale

January 31, 2025

5  out of  5
rating by Morgan Stocksdale
"They were super helpful and found me some great discounts!"
We responded:
"Thank you so much for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Hapaki Franco

January 17, 2025

5  out of  5
rating by Hapaki Franco
"Incredible service! I have asked them for so many quotes while shopping for a car and they were nothing short of incredibly helpful and personable. Highly highly highly recommend working with this office!"
We responded:
"We are so glad you posted this review Hapaki. Thank you, we really strive to give this kind of service to every one of our clients on their Auto, Home and Life insurance. "
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tammy Peterson

January 13, 2025

5  out of  5
rating by tammy Peterson
"Bill coles is an incredible insurance agent! I have worked with his incredible team for house,boat,razors,cars. They always deliver!!!!"
We responded:
"Thank you so much Tammy. We love hearing that we are doing an incredible job on cars, homes and even the fun stuff 👍"
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Eric Andrade

December 13, 2024

5  out of  5
rating by Eric Andrade
"Very friendly and professional service. Thank you Gwen!"
We responded:
"Thank you Eric, always appreciate it when clients tell the world when they have a great experience with my team. I train all my team members to take care of our clients to the best of their abilities. :)"
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McKay Jensen

November 27, 2024

5  out of  5
rating by McKay Jensen
"Bill and his team have made insurance feel friendly and easy. I never feel like I am being misguided, they are very knowledgeable and experts in making sure you know everything you need to know so you can make the best decisions regarding policies, plans, and claims. Super friendly and great at listening. I will be a loyal customer for many years to come!!!"
We responded:
"Really appreciate this 5 star review McKay and love working with clients like yourself. Being knowledgable makes a huge difference in this industry. :)"